Support Center

Find answers, get help, or contact our support team anytime.

Frequently Asked Questions

How do I track my shipment?

You can track your shipment using the tracking ID on the tracking page or inside your Frigat account.

What should I do if my package is delayed?

If your package is delayed, check the tracking history for the latest update. If it exceeds the estimated delivery time, contact support.

Can I change my delivery address?

Yes, address changes are possible before the package reaches the destination hub. Contact support to modify your delivery details.

How do I file a claim?

You can file a claim through the claims page for lost, damaged, or delayed shipments.

Do you offer same-day delivery?

Yes, priority same-day delivery is available in selected cities. Check the shipping page for details.

Contact our dedicated support team.

📞

+961 1 000 0000

💬

Chat with an agent 24/7

✉

support@frigatexpress.com