Frigat Express

Terms & Conditions

Please read these terms carefully before using Frigat Express services.

1. Introduction

These Terms & Conditions govern the use of all Frigat Express shipping, logistics, and technological services. By accessing our services, you agree to comply fully with these terms.

Frigat Express reserves the right to update or modify these terms at any time.

2. Definitions

  • "Shipper" — the person sending the shipment.
  • "Receiver" — the person receiving the shipment.
  • "Shipment" — any item being transported with Frigat Express.
  • "Transit Time" — the estimated delivery duration.

3. Scope of Service

Frigat Express provides logistics, courier, e-commerce fulfillment, and last-mile delivery services.

We handle documents, parcels, consumer goods, commercial shipments, and freight. Restricted and prohibited items may not be accepted.

4. Prohibited and Restricted Items

The following items are prohibited:

  • Cash above legal limits
  • Firearms or ammunition
  • Illegal substances or narcotics
  • Hazardous chemicals
  • Explosives or flammable materials

Restricted items may require special handling or documentation.

5. Shipment Inspection

Frigat Express reserves the right to inspect any package to ensure compliance with safety, legal, and customs regulations.

6. Delivery Times

Delivery times are estimates and may vary due to weather, customs clearance, traffic conditions, and other operational factors.

Frigat Express is not liable for delays outside our control.

7. Liability

Our liability for lost or damaged shipments is limited to the declared value or the maximum compensation allowed under our policies.

Frigat Express is not responsible for:

  • Poor packaging by the shipper
  • Confiscation by customs or government agencies
  • Items shipped in violation of prohibited-item rules

8. Claims

Claims for lost, damaged, or missing shipments must be filed within 7 days of delivery.

Claims can be submitted on the Frigat Claims Page.

9. Payment Terms

All charges must be paid before shipment unless otherwise agreed.

Unpaid balances may be subject to suspension of service or legal recovery.

10. Customer Responsibilities

  • Provide accurate delivery addresses
  • Pack items securely
  • Declare contents truthfully
  • Comply with laws and customs rules

11. Governing Law

These Terms & Conditions shall be governed by the laws of the Federal Republic of Middle East.

12. Contact Information

For questions regarding these Terms, contact our support team:

Email: support@frigatexpress.com

Phone: +961FRIGATEXPRESS